Client Information

We strive to make every part of your experience at CrossPath Counseling compassionate, professional, and confidential.

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New Client Forms

New Client Process

Here is what you can expect as a new client.

Initial Phone Call

Our office manager will greet you, assess your needs, and place you with the therapist that best matches what you are looking for. She can answer questions about what insurance companies we are paneled with and the fees associated with the appointments. She can usually schedule a new client with one of our skilled therapists within one week. You can do in-person or telehealth sessions – whichever you prefer.

Unsure whether your teen needs counseling? If you are concerned about your teen's behavior or changes in behavior, we recommend bringing your teen in for an intake assessment. Our trained therapists can get a sense of what is going on. Often teens will give more information to a counselor than what they may be willing to share with their parents. Coming in for an assessment does not mean your teen needs therapy; that determination can be made by our trained staff after hearing what has been going on. You will receive an idea of what kinds of therapy may be helpful for what your teen or family is struggling with.

Intake Session

Therapy starts with a 60 minute intake session. For kids and teens, the parent is included in this session to establish everyone's concerns and needs. Your therapist will ask questions about what has been going on and will let you know how therapy may be able to help with symptoms you are experiencing. Your therapist will discuss treatment options and create an open and safe environment to share worries and concerns. This session is a great time to ask questions about the therapist, their expertise, and also get a feel for your comfort level with the therapist. Please arrive 10 minutes before your session to fill out intake paperwork or click the links at right to download the forms and complete them before you arrive. Please bring a copy of your insurance card, if using insurance.

Follow-Up Sessions

Follow-up therapy sessions are 50 minutes and provide a weekly, supportive time in which to problem-solve ways to make changes. Therapists individualize treatment to each client or family and check-in often to make sure sessions are effective and that changes are occurring outside of session. Therapists will make referrals to supportive services as needed, such as psychiatric care or group therapy support.

It is always our goal to improve family relationships so we include parents in therapy as much as possible.

Group Sessions

Group sessions are formed periodically to provide economical and effective on-going support. Learn from others who are going through similar challenges, get inspired, and inspire others. Contact us for more information about group counseling sessions.

Client Portal

All patients and parents/guardians of minor patients may use our patient portal to participate in telehealth sessions, update contact information, gain access to treatment plans, make payments, download invoices, and send secure messages to your therapist.

To get started, request a validation code from our front desk by phone or email, then click here to set up your login.

Click here to login.

Fees and Insurance

We accept private pay and most major insurances.

The most popular carriers with whom we are a preferred provider are Cigna, Aetna, Premera, Regence, and First Choice Health. Preferred providers change, and sometimes we are not a preferred provider for all of a provider's plans. Please call your insurance company to review your benefits for mental health services at CrossPath Counseling before your first appointment. And, if your insurance does provide coverage, be sure to bring your insurance card to your first appointment so we can verify your benefits with your carrier and submit your claims. If we are not a preferred provider for your plan, we can submit your claim for out-of-network benefits.

Your Right to Receive a Good Faith Estimate

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost. Under the law, health care providers need to give patients who don't have insurance or are not using insurance an estimate of the bill for medical items and services.

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-877-696-6775.

Contact us today for more information and to schedule an appointment.

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